Application downtime has a severe impact on business revenue, in addition to affecting customers experience. Using agile processes, we provide maintenance services that help run applications with minimal downtime and ensures that business expectations are either met or exceeded. Whether you are looking to reduce operating costs, improve customer experience, create or support new business models, it makes sense to choose a managed services provider who has extensive experience in managing applications across public, private and hybrid cloud.
Today’s Operations demand newer models that are based on, Efficiency, Agility, Flexibility, SLA Management and continuous improvements. Teams now need to have a deep understanding of the industry standard methodologies and best practices like ITIL. With a dedicated Support & Maintenance department, Cognisol has significant experience in the support and maintenance of complex applications, platforms, and solutions.
We handle support calls to resolve general queries. Select tickets are escalated to Application Support in case of specific queries, when a different set of skills is required.
We maintain application health and help the Front-end team solve complex customer problems. We provide workarounds until solid fixes are given by Engineering support. We also deploy code/patches.
We fix bugs or issues reported by customers. Also, we develop and deliver enhancements, and add new features to the application.
This website uses cookies to ensure you get the best experience on our website.
